All the prices are valid, except for any typographical error.
LAOS GARDEN RESERVES THE RIGHT TO CANCEL OR REFUSE ANY ORDER
Currently we don't accept orders from UK
DISCOUNTS AND PROMOTIONS
Discounts and promotions never can be combined or accumulated. Only one can be chosen per order.
Laos Garden reserves the right to cancel any discount/promotion applied by typographic or system configuration mistake.
In the case of two possible discounts/promotions, customer can choose the one that will best meets his interest.
The free shipping promotion (except substrates-tanukis, only Iberian Peninsula, for orders over 70,00 €) will be valid (with the possibility of change, cancellation or extension, at the discretion of Laos Garden) until 31-12-2024, and is not applicable or combinable with any other promotion or discount in force at any time.
SHIPPING AND RETURN POLICY:
1.- Peninsular Shipping
Once the payment has been verified, Laos Garden will ship the order (usually on the same day, depending on the time of day at which payment is received, and pending orders; or on the next work day) through a shipping company:
COURIER. Normal delivery time to the península is 24-72 h from the shipping date.
Sometimes (due to festive season overload, problems in certain routes etc...), all external to Laos Garden, shipping can be delayed. All shipping done through the shipping company is insured.
2.- Shipping to Baleares
Shipment by COURIER has, as a general rule, a greater delivery time, compared with Peninsular shipping.
Laos Garden reserves the right not to ship certain products due to fragility, excessive volume, etc.
3.- Shipping of high weight/volumen products
Orders where their volumen/weight is not allowed through the normal shipping method, are done through another specialized shipping company (R.Logistics). This usually implies a greater delivery time.
The customer must take into account that if he/she places an order with products that involve a high weight and/or volume (large trees, many bags of substrate/compost...) it is very likely that the shipment will have to arrive on a pallet, to avoid damage to the goods, or due to the weight and volume limitations of the normal parcel delivery companies. In these cases, delivery is always made AT STREET LEVEL, and the carrier is under no obligation to help unpack or lift the goods to any height of a building. Please bear this in mind if you place an order of this type.
4.- Shipping to Canarias, Ceuta and Melilla
Shipments to Canarias, Ceuta and Melilla will only be sent through Correos (via "Carta certificada" or "Paquete azul", depending on the weight).
Orders to Canarias, Ceuta and Melilla will be processed without VAT (with the exception of delivery costs and fees), according to the current legislation
Shipments to Canarias, Ceuta and Melilla will have a fee due to extra handling costs, packaging, transport and staff, depending on cost and/or weight/volume of the shipment.
5.- International shipments
Our webpage automatically processes shipments to most European destinations. Orders are sent through courier company. Depending on destination, delivery time is about 3-5 working days.
If weight or volume are over courier companies' limits, shipment will be done through a company which specializes in European road shipping. Delivery times vary depending on the country.
6.- Shipments out of weight range.
Shipments out of weight range will be handled manually, and as quickly as possible, by the staff at Laos Garden. Order confirmation (necessary for processing) does not imply final acceptance by the client.
7.- Shipments for non-enabled countries
Shipments for non-enabled countries (in our system), will be processed manually by the staff at Laos Garden.In the least amount of time possible.
It is normally not allowed to send trees outside the UE. If the client requests it, he will have to send all the information about customs and phitosanitary requirements in his country. Laos Garden will not be responsable in this aspecto, and will reserve the right to reject orders because of this.
8.- Returns - breaks
Return period is of 14 workdays from the order date (reception date if it's later), except in perishable products (live plants).
Shipping costs of the return will only be payable by Laos Garden if the product has defects (only not-visible ones in the website pictures), or if another product, different from the one ordered, has been sent.
The client will have to contact Laos Garden to decide on the terms or the return.
In case of damages (ceramic, trees...) customer must contact with Laos Garden within the first 24h, and provide pictures of damages, packing and box with shipping labels. On that way Laos Garden will fill a claim to shipping company in due time.